Robert Bosch (Australia) Pty Ltd (Bosch) Power Tools
Returns
The voluntary warranty for the power tool division of Robert Bosch (Australia) Pty Ltd is set out below.
For purchases from eBay, please note the following:
- If for any reason you are unhappy with your product, you may return it within 30 days of purchase. We will cover the return shipping fees and provide a return label. Please raise a return request in eBay as per standard eBay returns process.
- Items must be returned unused and in original packaging for a refund of the full purchase price.
- Only Bosch “Green” Tools, Lawn and Garden Tools and Green Accessories are available from Bosch’s eBay shop.
Voluntary Repair or Replacement Warranty
Applicable for purchases of specified power tools, garden tools, rotary tools, 3D printing systems, pneumatic tools and measuring tools after September 2018.
All Bosch power tools, garden tools, rotary tools, 3D printing systems, pneumatic tools and measuring tools are carefully checked, tested and are subject to the stringent quality controls of Bosch Quality Assurance.
Important Note: Consumer Protections
If you have purchased your product in Australia, you should be aware that:
This warranty is provided in addition to other rights and remedies held by a consumer at law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you have purchased your product in New Zealand, you should be aware that:
This warranty is supplemental to any other rights and remedies you have under the Consumer Guarantees Act 1993 NZ, unless your purchase is made for commercial purposes, in which case Bosch excludes all consumer guarantees implied in the Consumer Guarantees Act 1993 NZ in respect of your product.
(A reference to “Bosch” in this Voluntary Repair or Replacement Warranty is a reference to Robert Bosch (Australia) Pty Ltd, unless from the particular context it is obvious that it is being used as a trade mark or brand name.)
Warranty
Bosch warrants, at its option, to repair or exchange those ranges of power tools, garden tools, rotary tools, 3D printing systems, pneumatic tools and measuring tools described below (Products) if such Products are faulty or defective in manufacture or materials during the warranty period which is also specified below.
Repair or replacement under this warranty does not extend to repair or replacement, or any cost of replacement, of consumables or accessories incorporated into or supplied with the Products (for example, drill bits or jigsaw blades).
This warranty only extends to repair or replacement of the Products. It does not extend to cover:
- Any costs incurred by the end user in normal or scheduled maintenance of the Products; or
- any damage to property, personal injury, direct or indirect loss, consequential losses or other expenses arising from breach of this warranty. Any end user concerned with this exclusion should consider the “Important Note: Consumer Protections” above.
Warranty Period and Coverage
The following standard warranty period will apply in respect of the following Products in Australia and New Zealand.
- Bosch Green Tools (including measuring tools) used solely for DIY / domestic purposes: 2 years
- Bosch Professional (Blue) Tools: 2 years
- Bosch Professional (Blue) Measuring Tools: 1 year
- Bosch Lawn and Garden Tools: 2 years
- Skil Tools: 2 years
- Dremel Corded Rotary Tools: 5 years
- Dremel Cordless Rotary Tools: 2 years
- Dremel Non-Rotary Tools: 2 years
- Dremel 3D Printers: 1 year (Note: Extruder- warranty is only valid when used with Dremel Filament)
The warranty period commences on the date of purchase of the Product by the end user of the Product.
Optional Extended Warranty
Bosch Professional (Blue) Tools
The warranty period for Bosch Professional (Blue) Tools (including batteries and chargers) and Bosch Professional (Blue) Measuring tools, details of which are available at our website, may be extended to 6 years (Blue Extended Warranty Products) if registered with Bosch, as follows:
- Products must be registered with Bosch within 4 weeks of the date of purchase by the end user.
- Registration can only be made at our website.
- If registered in accordance with the above steps, the extension for Bosch Professional (Blue) Tools (including batteries and chargers) will be from 2 years to 6 years, and from 1 year to 6 years in the case of Bosch Professional (Blue) Measuring Tools.
- This warranty extension is not available for high frequency tools, production cordless screwdrivers, air tools, supplied accessories and normal wear items and consumables such as jig saw blades, drill bits etc.
Bosch Green Tools and Bosch Lawn and Garden Tools
The warranty period for Bosch Green Tools (including measuring tools) and Bosch Lawn and Garden Tools (details of which are available at our website) may be extended from 2 years to 3 years (Green Extended Warranty Products) if registered with Bosch, as follows:
- The Green Extended Warranty Products must be registered with Bosch within 4 weeks of the date of purchase by the end user.
- Registration can only be made at our website.
- This warranty extension is not available for batteries, chargers or accessories.
Collectively, the Blue Extended Warranty Products and Green Extended Warranty Products are referred to as the Extended Warranty Products.
Warranty Conditions
- The warranty period is not renewed or extended as a result of a warranty repair or replacement.
- The warranty is not transferable and is only offered to the original end user of the Product.
- The warranty does not extend to any Products that have been completely or partially disassembled.
- These warranty terms cannot be amended except in writing by an authorised representative of Bosch.
- The warranty only applies to Products purchased by an end user in Australia or New Zealand from Bosch or from a reseller where the Products have been originally sold by Bosch.
- The warranty claim must meet the requirements below in respect to "How to Make a Warranty Claim."
Warranty Exclusions
This warranty will not apply to a defect or fault to the extent to which it arises:
- Due to storage, handling or installation of the Products otherwise than in accordance with instructions provided for the Products by Bosch or without reasonable care;
- Due to operation, use or maintenance of the Products otherwise than in accordance with instructions provided for the Products by Bosch or without reasonable care;
- Due to accidental damage or to use of the Products for a purpose or in environmental conditions for which the Products were not designed or sold, or use of the products outside the specified or normal operating ranges for such Products (such as commercial / professional use of Green Tools or Dremel 3D printers);
- As a result of changes which occur in the condition or operational qualities of the Products due to climate or other environmental influence, foreign material contamination or water entry or as a result of exposure to excessive heat or solvents;
- From normal wear and tear or when replacement or repair of parts would be part of normal maintenance or service of the Products (for example, carbon brushes, o-rings, cords, build platforms or build tape) or where the damage is only to surface coating, varnish or enamel;
- As a result of repairs, alterations or modifications to the Product which have been performed by a third party;
- From the use of any spare parts not manufactured, sold or approved by Bosch in connection with the repair or replacement of the Product; or
- As a result of continued use of the Product after it is known it is defective.
Wrong Deliveries and Transit Damage
Wrong deliveries, incorrect or damaged packing and transit damage claims are not warranty claims. Such cases should be directed to Bosch’s Customer Service. Contact information can be found on our website
How to Make a Warranty Claim
If a Product fails within the warranty period, the end user must stop using the Product and store the Product in a safe, dry environment.
The Product must be returned before the end of the Warranty Period (see Deadlines for Submitting Warranty Claims below) to the place of purchase or Bosch Authorised Service Dealer together with proof of purchase and documentation detailing facts relevant to the claim. To locate an Authorised Service Dealer, please call our customer service team or visit our website
For claims under the Optional Extended Warranty in respect of the Extended Warranty Products, a copy of the warranty confirmation certificate must also be provided with the warranty claim.
Costs of Submitting a Warranty Claim
For invalid claims under this voluntary warranty, Bosch will not be liable for the end user’s costs in making the warranty claim, including transport or return freight.
In respect of valid claims under this supplementary voluntary warranty, the end user will not be charged for costs associated with making a warranty claim, including warranty processing costs, the cost of replacement parts or freight. Reimbursement for necessary and reasonably incurred costs or expenses in making valid warranty claims under this manufacturer’s warranty may be sought from Bosch. To enquire how to make a claim for reimbursement for costs incurred in submitting a warranty claim, please call our customer service team. Documentary evidence in support of such claim will be required.
Deadlines for Submitting Warranty Claims
Bosch aims to rectify genuine quality problems as a priority. This is generally achieved by investigating why defective products have failed and by introducing immediate corrective action measures to prevent re-occurring warranty failures. It is therefore critical that all warranty claims are promptly submitted to Bosch as soon as the product fails, and in any event before the end of the warranty period or Optional Extended Warranty period, as the case may be.
Packaging
Products do not need to be returned with the original packaging to make a warranty claim.
Product Liability and Product Safety
Bosch should be informed immediately about any potential product safety concerns within and outside the warranty period. Bosch is well aware of its product liability and product safety obligations and responsibilities. It is our aim to ensure appropriate product safety standards are met in order to avoid injury, loss and damage caused by defects in any Products.
Privacy
Bosch is required to seek personal information from an end user who seeks to make a claim under this warranty.
Such personal information may be used by Bosch and/or any Authorised Service Dealer (who is authorised to process warranty claims and/or carry out warranty repairs on behalf of Bosch) for the purpose of processing such warranty claim and also for the provision of customer support and further information about Bosch’s products and services (Purpose).
If an end user does not wish to provide Bosch and/or its Authorised Service Dealer with personal information, Bosch may be unable to process the end user’s warranty claim or to provide the end user with additional customer support, services and information.
Bosch is committed to protecting the privacy of personal information and will act in compliance with applicable privacy laws, including the National Privacy Principles under the Australian Privacy Act 1988 (Cth) (as amended) and New Zealand’s Information Privacy Principles described in the Privacy Act 1993 (NZ).
Bosch takes security measures in order to protect any personal information collected in the warranty claim process against manipulation, loss, destruction, access by unauthorised persons or unauthorised disclosure.
Bosch will not disclose any personal information to third parties other than for the Purpose or except as required by law.
An end user has the right to access the personal information Bosch or its Authorised Service Dealers hold about them. The end user can request to see, change or modify the personal information held about them, or withdraw consent for its usage, by contacting Bosch at the Bosch Contact Details below.
Bosch Contact Details
This warranty is offered by Robert Bosch (Australia) Pty Ltd (ACN 004 315 628) of 1555 Centre Road, Clayton, Victoria 3168. Contact details can be found on our website to call or email Robert Bosch (Australia) Pty Ltd if you have any queries in relation to this warranty.
